Return & Exchange Policy

At Marmar Halim, we aim to ensure that you are completely satisfied with your purchase. If for any reason you are not happy with your order, our Return & Exchange Policy is designed to make the process as easy as possible.

Return Policy

Eligibility for Refund

1. Timeframe:

   • Refunds for stock items must be requested within 5 days of receiving your item(s).

   • Items reported beyond this timeframe will not be eligible.

   • Most of the items featured on marmar-halim.com are pre-order. Please, read the descriptions carefully.

2. Condition of Items:
   • Items must be unused, unwashed, and in their original condition with all tags and packaging intact.
   • Items that show signs of wear, damage, or alteration may not be eligible for a refund or exchange.
3. Non-Refundable Items:
   • Pre-order items are eligible for exchange or store credit only.
   • Made-to-order items are not eligible for exchange or refund.
   • Items purchased during sales or promotions.

How to Initiate a Refund ?

• Send an email to [email protected] with your details, order number, and reason for return or exchange.
• You will receive an email confirming that we have received your request.
• If you do not receive the confirmation email, please contact us at [email protected].
• Our team will review your request and respond within three (3) business days with further instructions.

Note: Your order number can be found in your order confirmation email or on the invoice you received after the purchase.

Shipping Returns:

• You will be responsible for the return shipping cost unless the item is defective or the error is on our part.
• Ensure the item is securely packaged to avoid damage during transit.

For more details: please review the Shipping policy

Refund Process

1. Refunds will be issued to the original payment method within twenty (20) business days of receiving and inspecting the returned item(s).
2. Please note that original shipping fees are non-refundable.